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Refund Policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must contact us (Curtice Brothers GmbH, Wildpretmarkt 2-4, 1010 Vienna, Austria, ketchup@curticebrothers.com, phone: +43 720 116106) by means of a clear statement (e.g. one sent by post Letter, fax or email) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract to us or to STORESHIP LTD (Chelsea House, Chelsea Street, Nottingham, NG7 7HP, UK). The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

 

The right of cancellation does not exist for the following contracts:

Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Curtice Brothers GmbH, Wildpretmarkt 2-4, 1010 Vienna, Austria, ketchup@curticebrothers.com

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following
Goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- date

(*) Delete where inapplicable.